I have been an American Express cardholder for some time now.
*Don't get excited...this is not my actual cardI like it because I can earn airmiles just for using it. Not that I plan to fly anywhere of course. But the miles can be converted into free movie passes or grocery certificates. I'm alllll about freebies, baby.
I've been a little frustrated with their motto "American Express...don't leave home without it..." because a lot of places don't actually accept it. (Hello Pizza Hut..I'm talking about you here)But for the most part, American Express and I have been BFFs.
Yesterday they kicked it up a notch. I got a call from their fraud department inquiring about two gas purchases on my card the day before that raised some flags with them.
I told them I had only purchased gas once that day.
Me: I purchased $30 worth of gas, then went inside and bought the children some snacks.
Him: Did use your card any time after that?
Me: No.
Him: Are you sure?
Me: Positive!
Him: So you didn't go to Michaels Craftstore?
Me: Oh yes! I had a 50% coupon and so I bought one of those spinny things you put your cake on so you can decorate it. Do you know what I'm talking about?
Him: Right. And how about Walmart? $7.00 at Walmart?
Me: Yes! Guinea Pig food!
Him: Did you then go anywhere else?
Me: I definitely went home after that.
Him: You didn't then go to purchase gas again?
Me: No sir.
He then told me that my card had been compromised and that someone else had tried to use it to buy gas. I couldn't believe it. He said the charge had been denied because two gas purchases in one day raised a flag with them and so they declined the purchase.
This had happened to us a couple of years ago. Ian is a magician, and during his busiest time of the year he will often have to go back and forth across the city to get to his various bookings. The first time he purchased gas twice in the same day they froze my card until they could reach me. Since then it hadn't happened.
So, he cancelled my card and said a new one would be reissued in 7-10 business days. I asked him if he could tell me which gas station this occurred at and he said no, he could just give me a store number. I called Ian to tell him what happened, then decided I wanted to know that store number so I could call their head office, get the location and go in and give them a piece of my mind.
I called American Express back and after going through their question screening, I asked my question. While he was looking up the location we talked about how this could have happened. I told him my card is never out of my sight. Our conversation went like this:
Him2: Do you ever shop online?
Me: No.
Him2: Never? How about itunes?
Me: Oh yes, itunes...
Him2: What about Feedjit? What's a feedjit?
Me: Yep, Feedjit. It's what bloggers use to track traffic to their blog.
Him2: Oh you blog?
Me: Yep. I don't want to brag, but I'm a pretty famous blogger. (Oh please, let me dream a little)
I think he was kind of excited to be talking to a famous blogger.
Ahem.Him2: Impressive! (insert guilt here) Looks like your card has either been copied or cloned. Where do you live?
I told him my city and province, and he said my card was used in Quebec.
Me:
Quebec!?!!!
Him2: It's probably part of a ring and the trend we're seeing is the stolen card numbers are being tested in Quebec.
Me: A ring? Like in the news?
Him2: Just like in the news.
Me: Well. I was all ready to go in there and take them down, you know?
Him2: Oh no ma'am, just let us here at the Fraud Department handle it. You don't want to get involved with something like this.
Me: I'm not gonna lie... this is a little exciting.
Him2: (laughing) How so?
Me: I'm a stay-at-home mom, so a little drama is always nice to break the routine, you know?
We then talked about how I could get my new card faster and he said it would likely arrive in about 3 business days.
Me: Whew. I rely pretty heavily on that card you know.
Him2: Yes, I see that. Walmart...? (laughing)
Me: Oh hush!
So there you go. My exciting credit card fraud attempt in colour. I am so impressed that they have things in place to catch things like this!
We buy a few things online, but from (what I thought were) reputable sites. The only thing I can think of that sticks out is my recent Feedjit subscription, so I cancelled it.
Now I won't know who does (or doesn't) stalk my blog. Just as well, I suppose. There were a couple of IP addresses that visit my blog several times a day and it was a little spooky.
Happy Friday peeps!